Shipping & Returns

Last updated: 29 July 2026

Sarino ships to selected international destinations. The delivery methods available for your address, together with the current price and estimated delivery window, are displayed at checkout before payment.

Order processing

We aim to prepare orders within 1–3 business days after payment confirmation. Processing may take longer during launches, promotions, public holidays or unusually busy periods. Business days exclude weekends and public holidays.

Delivery charges

Standard delivery is complimentary on qualifying orders over €75 where this is shown at checkout. Other delivery charges depend on the destination, service and order value. The amount confirmed at checkout is the amount that applies to your order.

Estimated delivery times

Delivery windows are estimates rather than guarantees. Carrier disruption, severe weather, customs checks, remote destinations and incorrect address information can cause delays outside our reasonable control.

Tracking

When tracking is available, we send a dispatch email containing a tracking link. It can take up to 48 hours for the carrier's first scan to appear. Tracking events may be less frequent while a parcel is moving internationally.

Address changes and cancellations

Contact Client Services as soon as possible if an address is incorrect or you wish to cancel. We will try to help, but we cannot guarantee changes once an order has entered processing or been dispatched. Customers are responsible for providing a complete and accurate delivery address.

Duties, taxes and import charges

Depending on the destination, import duties, local taxes or clearance charges may apply. Where these amounts are not collected at checkout, they may be charged by the carrier or local authority and are normally the recipient's responsibility. Refusing a parcel does not automatically cancel the order; any recoverable carrier or return costs may be deducted from a refund where permitted by law.

Lost, damaged or incorrect deliveries

If tracking shows delivery but the parcel cannot be found, check the delivery location, household members and neighbours before contacting us. Report a parcel that appears lost, damaged or incorrectly delivered as soon as possible and include your order number plus clear photos where relevant.

Returns

Sarino offers a 30-day voluntary return window beginning on the date of delivery. Conditions, exclusions and refund information are explained in our Returns & Refunds page. Do not return an item before receiving return instructions.

Need help?

Visit Track Your Order or contact Client Services with your order number.