Client Services

Our Client Services team is here to help before, during and after your purchase. We aim to reply within two business days, although launches and peak periods may take slightly longer.

Before you order

For help choosing a size or comparing styles, consult our Size Guide and the information on the product page. If you still need guidance, contact us with the item name and your measurements.

Orders and payment

If your question concerns an existing order, include the order number and the email address used at checkout. Contact us as soon as possible if you need to request a change or cancellation. We will try to help, but changes cannot be guaranteed once processing has started.

Delivery and tracking

Tracking information is emailed after dispatch whenever tracking is available. Visit Track Your Order for guidance if the first scan has not appeared or the estimated delivery window has passed.

Returns and product issues

Visit Returns & Refunds before sending anything back. For a damaged, faulty or incorrect item, contact us promptly and include clear photos of the item, packaging and shipping label.

Contacting us

Use our Contact page. Never send payment card details, passwords or other sensitive information through the form.