Track Your Order

Once your order has been dispatched, we send a confirmation email with a tracking link whenever tracking is available.

How to track your parcel

1. Open the dispatch confirmation sent to the email address used at checkout.
2. Select the tracking link to view the carrier's latest update.
3. Allow up to 48 hours after dispatch for the first scan to appear.

Tracking has not updated

International parcels can move between facilities or customs checkpoints without a new scan. Check again later and confirm that you are using the latest link from your dispatch email.

Tracking shows delivered

Check the delivery location, household members, reception or concierge, safe places and nearby neighbours. Carriers sometimes record delivery shortly before the parcel is physically handed over.

The estimated delivery window has passed

Contact Client Services with your order number and the email address used at checkout. We will review the available tracking information and assist with the next step.

Protect your information

Sarino will never ask you to pay an unexpected redelivery charge through an unverified message. Open tracking from your Sarino dispatch email or the carrier's official website.